Bespoke or made-to-order items will only be exchanged if faulty or damaged. We will happily exchange any non-bespoke products for other items provided by the same Seller.
We will gladly refund any purchase in the unlikely event that the item is damaged/faulty or not to a high quality standard. Please note, that due to the handmade nature and material characteristics of many products on My Pretty Things, variations in colour, and dimensions may occur.
If you are unhappy with any of the products bought from us, please notify us at firstname.lastname@example.org immediately. We will require you to send the products back to us within 7 days of notifying us by email. Please ensure you obtain proof of posting/courier details and that all items are returned unused in their original packaging.
Once we have received the products back from you, we will gladly replace your purchase or, in the case of unavailability, refund your purchase and original delivery costs. If the original order goes missing en route, and you haven’t received your parcel within 1 month of the order, we will resend the item to you at no additional cost.
Any complaints regarding the standard and quality of the product or products bought by consumers should be directed to email@example.com